General guides
I cannot sign in
What to do if you have trouble signing in to the mobile app, website portal, or admin portal.
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I cannot change my name, photo, or birthday in my account
What to do if you cannot change your name, photo, or date of birth in your account.
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I did not receive my password reset email
Check the common reasons a password reset email may not arrive.
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One email address shared with multiple accounts
What to do when one email address is shared by multiple accounts.
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How to install the mobile app
Install the mobile app as the first step.
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Cannot see fixtures in the mobile app
Possible reasons why you cannot see fixtures in the mobile app.
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Cannot see teams in the mobile app
Possible reasons why you cannot see teams in the mobile app.
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Getting started with the mobile app
Learn how to get started with the mobile app.
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Favourite teams in the mobile app
Learn why and how to add favourite teams to the mobile app.
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When to create an account
Common information about creating and recovering accounts.
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Questions about account linking
What account linking is and when to use it.
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Cannot see results and rankings in the mobile app
Possible reasons why you cannot see results and rankings in the mobile app.
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Glossary
Common terms used in the software.
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