Who this is for

This tutorial is for anyone who wants to know when an account is required.

When an account is required

• If you are a player, coach, team manager, referee, or administrator, you need an account to use the software.
• Public users are encouraged to create an account, but it is not mandatory.
• Parents and guardians can use their child's account if they are not directly involved in the competition.

Don't create a new account if you already had one

• Please don't create a new account if you already had one, because the history attached to your previous account may be lost.
• If you have forgotten which email address you used to create the account, you can submit a recovery request to retrieve your account.
• If you have forgotten your password, you can reset your password by clicking the "Forgot your password?" link on the login page. If you have trouble with the password reset, please read the I did not receive my password reset email tutorial first. If you still cannot reset your password, please contact your club or association and ask them to reset your password for you.

If you have multiple accounts with the same email address

If you have multiple accounts with the same email address, the password reset page will ask you to select the account you want to reset. Because each account has its own password, please remember which account you selected when changing the password.

You can use your REG ID to log in instead of your email address

As indicated on the login page, you can use your REG ID to log in instead of your email address. This helps when multiple accounts share the same email address. If your account was imported from PlayFootball Australia, the REG ID is the FFA number issued by PlayFootball Australia.

If you don't know or have forgotten your REG ID, you can contact the association to get it. If you are already in a team, your team manager or coach can see your REG ID in the mobile app and website portal.