Who this is for

This tutorial is for anyone who requested a password reset email but did not receive it.

What to check first

1. Your email inbox might have run out of storage space. We often see cases where users' email accounts are full and cannot receive new emails, especially with providers such as hotmail.com, outlook.com, optusnet.com.au, and bigpond.com.
2. Wait a few minutes. Some email providers delay automated emails.
3. Check your spam, junk, promotions, or clutter folder.
4. Confirm that you entered the same email address used for your account.

If the email still does not arrive

Contact your club or association and ask them to confirm the email address on your account. They may also be able to update your email address or set a new password for you directly.

Common causes

• The email address was typed incorrectly when you registered.
• The email inbox has run out of storage space.
• The account uses a different email address.
• The email was blocked by your mail provider.
• The account has not been created yet.

If you have multiple accounts with the same email address

If you have multiple accounts with the same email address, the password reset page will ask you to select the account you want to reset. Because each account has its own password, please remember which account you selected when changing the password. Please make sure the password is different for each account.

You can use your REG ID to log in instead of your email address

As indicated on the login page, you can use your REG ID to log in instead of your email address. If your account was imported from PlayFootball Australia, the REG ID is the FFA number issued by PlayFootball Australia.