Who this is for

This tutorial is for anyone who has trouble signing in to the mobile app, website portal, or admin portal.

If your email address is shared with multiple accounts

Please refer to the multiple accounts share the same email address tutorial for more details.

If you have forgotten your password

• Reset your password yourself: you can reset your password by clicking the "Forgot your password?" link on the login page of the website portal or the mobile app. If you have trouble with the password reset, please read the I did not receive my password reset email tutorial first.

• Ask your association to reset your password: if you still cannot reset your password, please contact your association and ask them to create a new password for you.

If your account was imported from PlayFootball Australia or other sources

If your account was imported from PlayFootball Australia or another source, your email address is the one you used in that system. Your password may have been generated using this pattern: the first 2 letters of your first name, the day and month of your date of birth, and the last 2 letters of your last name. Example: John Citizen, 05/11/2000 -> jo0511en

Remember to change your default password after you log in successfully.

If you have forgotten which email address you used to create the account

• Search your email inbox for keywords such as the association name, club name, or email address. If you find a related email, that email address is likely the one you used to create the account.

• Ask your club or team manager / coach to get your email address. If your registration is approved, your club can see your profile information including your email address and REG ID.

• Try to log in using your REG ID instead of your email address.

• If you still cannot find the email address you used to create the account, you can submit a recovery request to retrieve your account.

Common causes

• The email address was typed incorrectly. We see a lot of instances where users' email addresses are typed incorrectly. Please make sure you are using the correct email address.

• The account has been deactivated or deleted. This can happen if the association merges duplicate accounts or accidentally deletes your account.

• You have multiple accounts with the same email address. Please refer to the multiple accounts share the same email address tutorial for more details.

You can use your REG ID to log in instead of your email address

As indicated on the login page, you can use your REG ID to log in instead of your email address. If your account was imported from PlayFootball Australia, the REG ID is the FFA number issued by PlayFootball Australia.